Last updated: 21 July 2026
1. Introduction
BUYAB FACTORY ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or interact with us through WhatsApp, email or phone.
2. Information We Collect
Personal Information
- Name, email address and mobile number
- Delivery address for order fulfilment
- Account login credentials (passwords are stored securely encrypted)
Business Information
- Company/shop name and GST details for wholesale & private label customers
- Order quantities and product preferences
Usage Information
- Pages viewed, products browsed and time spent on the site
- Device type, browser and general location (city/region)
WhatsApp Communications
- Messages you send us via WhatsApp for enquiries and orders
3. How We Use Your Information
- To process and fulfil your orders and enquiries
- To communicate order updates, confirmations and delivery details
- To provide customer support via WhatsApp, email and phone
- To improve our products, website and services
- To send relevant offers (only where you have opted in)
4. Information Sharing
We do not sell, rent or trade your personal information to third parties. We only share information with trusted service providers who help us operate — such as courier partners (for delivery) and payment gateways like Razorpay (for secure payments) — and only to the extent necessary.
5. Cookies
Our website uses cookies and local storage to remember your cart, wishlist and recently viewed products, and to improve your browsing experience. You may disable cookies in your browser settings, though some features may not work as intended.
6. Data Security
We implement industry-standard security measures — including encrypted passwords, secure database connections and HTTPS — to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
- Request access to the personal data we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications at any time
To exercise these rights, contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites (such as social media). We are not responsible for the privacy practices of these external sites and encourage you to review their policies.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. We encourage you to review this policy from time to time.